Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
How do I care for my leather boots and bags?
To maintain the longevity of your leather, we recommend using our specialized Frye leather cleaners and conditioners. Avoid direct heat and store in a cool, dry place when not in use.
What is your return policy?
We offer free returns on all unworn items within 30 days of purchase. Items must be in their original packaging with all tags attached to be eligible for a full refund.
How long will it take for my order to ship?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Do you offer international shipping?
Currently, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated during the checkout process.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Klarna for installment-based payments.